Product FAQ

GENERAL QUESTIONS

Where can I buy BELL products?
You can purchase BELL helmets and accessories through our official website at bellcasco.com or from authorized retailers worldwide.

How do I know if my BELL helmet is authentic?
All genuine BELL helmets come with a certification label inside the shell. For verification, refer to the product details on bellcasco.com.

What is BELL’s return policy?
Returns must be initiated within 30 days of purchase. Visit bellcasco.com for instructions.

SAFETY & CERTIFICATION

Are BELL helmets safety certified?
Yes, all BELL helmets meet or exceed safety standards for their respective categories (DOT, ECE, Snell, etc.). Check the product page on bellcasco.com for specifics.

How often should I replace my helmet?
BELL recommends replacing your helmet every 3–5 years or immediately after an impact, even if damage isn’t visible.

SIZING & FIT

How do I measure my head for a BELL helmet?
Use a soft tape measure around the widest part of your head (above eyebrows). Match the measurement to our sizing chart at bellcasco.com.

My helmet feels tight. Will it break in?
Padding may loosen slightly over time, but the shell should fit snugly initially. If discomfort persists, try a different size or model.

CARE & MAINTENANCE

How do I clean my BELL helmet?
Use mild soap, water, and a soft cloth. Avoid chemicals or abrasive materials. Remove pads if possible and air dry.

Can I repaint my helmet?
No. Paint solvents can weaken the shell. Customize your helmet with approved accessories from bellcasco.com.

WARRANTY

Does BELL offer a warranty?
BELL helmets come with a limited warranty against defects. Claims must be submitted via bellcasco.com.

What’s not covered under warranty?
Normal wear, improper care, or accidents. Review full terms at bellcasco.com.